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Premium-One UID Technical Support


Technical support and education are deeply embedded in our corporate culture. When you speak with one of our hundreds of users, chances are you’ll hear raves about us. We recently received an overall rating of 93 out of a possible 100 on the Supplier Performance Ratings from Open Ratings, a Dun & Bradstreet partner company that analyzes trading partner performance. As one user put it, “Support like yours is almost unheard of.”

Our company standard is to exceed your expectations. We have periodic company-wide meetings to ensure that the UID support you receive from A2B is accurate, timely and 100% professional. No matter what the issue, making complex processes simple is our job.

UID troubleshooting is available by phone or online. Our certified UID technicians can link directly to your workstation to solve a problem via remote access technology. When you register with our online User Community, resources such as UID software downloads, technical manuals and a searchable knowledge base are immediately accessible.

We offer a choice of support options including Unique Identification software support coverage, next day UID hardware loaner service and periodic UID training.

Premium-One Technical Support for UID Comply!™
Here is what you can expect with our Premium-One UID Technical Support:
  • Automatic UID Software Upgrades

  • Unlimited Help Desk Assistance

  • Web-Based UID Training for Administrators and New Employees

  • Overnight Delivery of Loaner UID Hardware and Equipment



Free UID Trial Software

New UID Comply! Validator is a desktop PC software utility that validates all UID bar code formats and simplifies submission of UID data to the UID Registry and WAWF websites.

2D scanner or imager required to operate. If you require a 2D scanner or imager, please review the order form and contact us at 800.733.7592 to place your order.

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Order Form (319 kb PDF)

Solution Builder

Use this UID Solution Builder in order to determine which compliance product is right for your company.

A2B Tracking Solutions offers a complete range of UID compliance solutions from software that validates bar code syntax and format for entry to the WAWF to systems that manage data from the laser etched mark all the way up to the UID registry.

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UID Solutions, A Division of A2B Tracking Solutions
207 Highpoint Avenue, Portsmouth, RI 02871
T: 800.733.7592 + 401.683.5215 + F: 401.683.5219