FAQ's

Q: Who do I call if I have a problem with my order or need to check its status?

A: Contact customer service at (800) 733-7592 (M-F, 8:30 a.m. to 5 p.m. EST) or you may e-mail orders@a2btracking.com.

Q: How long can I expect to be on hold?

A: We value your time. If all of our technicians are busy when you call, we will take your number and call you back as soon as possible.

Q: Do you support hardware as well as software?

A: We support hardware that was purchased through A2B as a system component.

Q: I’m having trouble with my software, what do I do?

A: With A2B's Premium-One Support Plan, you are able to call for live Technical Support at (800) 733-7592, Option 4. You may also e-mail support@a2btracking.com. Note: You must have an active support plan in place to call for Technical Support.

Q: How do I know if I have an active support plan?

A: Please call customer service at (800) 733-7592. They will be able to look up your account and, if needed, have support plan pricing prepared for you or transfer you to Tech Support if you have an active plan.

Q: What payment methods do you accept for support?

A: For purchases of $1000 or more we accept purchase orders, MasterCard or Visa. We do not accept American Express.

Q: I’m having trouble with my TrackPad. Can you help me?

A: TrackPad support is handled by Cardinal Tracking. You can reach them at (888) 634-7181.

Q: I’ve been told I need UID labels and have no idea what they are or how to get them. What do I do?

A: Contact our sales team at (800) 733-7592 or e-mail salesteam@a2btracking.com. The sales team will be able to match the correct label to your need.

Q: What is your GSA Contract Number?

A: GS-02F-0227R