Technical Support Specialist

The Technical Support Specialist will provide industry-leading phone and email support for our growing customer base. Problem-solve, gather information, evaluate options and offer solutions in a fast paced environment.

Responsibilities:

Handle inbound technical support phone calls and email requests (up to 30 per day).
Provide articulate, educated answers to customer inquiries.
Document and Manage Requests: Document, track, and monitor all requests to ensure timely responses and resolutions.
Manage multiple, simultaneous requests, working with manager to establish priority. There will be constant client interaction; all support will take place via phone, e-mail and web based tools.
Write a weekly article for the User Community Customer Support site
Product and technical knowledge: understanding both the overall systems environment, such as system maintenance, PC workstation & server support, Internet connectivity and security services, as well as the specific products in use.
Work hours will be 11:00am-8:00pm Mon-Fri. with rotating on call 24 hour email monitoring

Education/Skills/Experience

One to three years in a professional customer-service, tech support or help desk environment.
Associates Degree in Computer Science or other technical degree is required, Bachelor’s Degree preferred.
Excellent written and verbal communication skills.
Ability to prioritize and manage multiple tasks in a fast paced environment.
Strong customer service skills.
Ability to work with minimal supervision and be a self-starter.
Strong knowledge of the following: Windows and DOS; relational databases; networking (LAN/WAN, Wireless, etc.)
Microsoft Certifications or A+ Certifications are a plus.
Other duties as assigned.

A2B Tracking Solutions, Inc. offers competitive compensation and benefits. If you are an experienced Professional, who thrives in a fast-paced environment, A2B Tracking Solutions is searching for you.

To apply, visit: https://jobs-a2btracking.icims.com/jobs/1013/job

A2B Tracking Solutions Inc. is an equal opportunity employer.

EOE M/F/D/V

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